Refund and Returns Policy

Last Updated: June 6, 2024

1. Overview

At Thielke Can, operating klyper.top, we are committed to your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. This policy applies to all purchases made through our website, klyper.top.

2. Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be received by us within this 30-day period.

3. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• It must be unused and in the same condition that you received it.
• It must be in its original packaging, including all accessories, manuals, and free gifts.
• All original tags and labels must be attached.
• You must provide the receipt or proof of purchase.

Items that show signs of wear, use, alteration, or damage not due to our error will not be accepted for return.

4. Non-Returnable Items

Certain types of items cannot be returned. These include:

• Gift cards.
• Downloadable software products.
• Personalized or custom-made items.
• Perishable goods (e.g., food, flowers, newspapers, or magazines).
• Health and personal care items (for hygiene reasons, if opened or used).
• Items marked as "final sale" or "non-returnable" at the time of purchase.

5. How to Initiate a Return

To start a return, please contact our customer service team with your order number and the reason for the return:

• Email: [email protected]
• Phone: 646-628-2894

We will provide you with instructions on how to proceed, including a Return Merchandise Authorization (RMA) number if required. Please do not send your item back without first contacting us and receiving authorization, as unauthorized returns may not be processed.

6. Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping may be deducted from your refund if we provide a return label, unless the return is due to our error or a defective product.

We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

7. Refunds

Once we receive your returned item, we will inspect it and send you an email notification that we have received your returned item. We will also notify you immediately on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment (e.g., credit card, PayPal). You will receive the credit within a certain amount of business days, depending on your card issuer’s policies (typically 5-10 business days after approval).

8. Exchanges

We only replace items if they are defective or damaged when you receive them. If you need to exchange an item for the same item due to damage or defect, please send us an email at [email protected] and we will provide you with instructions.

9. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately upon receipt (within 48 hours). Provide photos of the damage and your order number. We will work with you to arrange for a replacement or a full refund, including return shipping costs if applicable.

10. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

• By email: [email protected]
• By phone: 646-628-2894
• By mail: Thielke Can, 1572 Godfrey Road, New York, NY, US